{"xsrfToken":"6b61a7f62755f2bda49faf17c07143b8c3814c9b_lout","branding":{"id":"6","key":"hd","name":"Mundo IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#50508c","headerLinkHoverBGColor":"#50508c","headerBadgeColor":"#50508c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenido al centro de ayuda","sharedPortalName":"Centro de ayuda","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#5a5ca3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ac62f54e-b246-4ee5-bc4f-2b46e79e5d92/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MGIwNTUyYS04NDc2LTRmZDMtYmNiNy01NDZmMDNmYzA4ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjNjJmNTRlLWIyNDYtNGVlNS1iYzRmLTJiNDZlNzllNWQ5MiI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDk2NTIsIm5iZiI6MTczNTI0OTA1Mn0.sOumjW8NzdOXl_JFCxXgLOsNJdGf0Q839gt5SgkHjko&client=70b0552a-8476-4fd3-bcb7-546f03fc08f7&height=300&mode=fit","bannerMediaApiFileId":"ac62f54e-b246-4ee5-bc4f-2b46e79e5d92","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"hd","projectId":10028,"serviceDeskId":6,"name":"Mundo IT Help Desk","description":"<p>¡Bienvenido a nuestro Sistema de Asistencia, donde encontrarás la solución a tus preguntas y necesidades de asistencia de manera rápida y eficaz!</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"105","name":"Consulta","descriptionHtml":"","callToAction":"Consulta","introHtml":"<p>Solicitud para hablar con un responsable</p>","icon":10466,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[31],"key":""},{"id":"143","name":"Reportar un error","descriptionHtml":"","callToAction":"Reportar un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10521,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[31],"key":""},{"id":"104","name":"Solicitar nueva funcionalidad","descriptionHtml":"","callToAction":"Solicitar nueva funcionalidad","introHtml":"<p>Solicitud para desarrollar una nueva funcionalidad en el sistema.</p>","icon":10550,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[31],"key":""},{"id":"146","name":"Solicitud de Documentacion","descriptionHtml":"","callToAction":"Solicitud de Documentacion","introHtml":"<p>Este ticket se refiere a la creación de documentación ya sea para un cliente o para un uso interno.</p>","icon":10482,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[31],"key":""},{"id":"144","name":"Implementación","descriptionHtml":"","callToAction":"Implementación","introHtml":"<p>Este ticket se refiere a la implementación de una nuevo sistema.</p>","icon":10481,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"145","name":"Reunión","descriptionHtml":"","callToAction":"Reunión","introHtml":"<p>Este ticket se refiere a la organización y detalles de una reunión.</p>","icon":10499,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"89","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"147","name":"Solicitud enviada por otro medio","descriptionHtml":"","callToAction":"Solicitud enviada por otro medio","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por otros medios (llamadas ó mensajes).</p>","icon":10544,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Software"}],"orderMapping":{"31":[146,143,105,104]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cae827b0-67e3-38fa-bf1b-0ec51a4f2e8a","appLinkName":"System Confluence","appLinkUrl":"https://mundoit.atlassian.net/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://mundoit.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":6,"kbLinkDomainURLs":["https://mundoit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MGIwNTUyYS04NDc2LTRmZDMtYmNiNy01NDZmMDNmYzA4ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNTAyNTIsIm5iZiI6MTczNTI0OTA1Mn0.XfmbSPYn6X07DbFBgI3wsGLslfMHkEnfmvplpJzsce0","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"70b0552a-8476-4fd3-bcb7-546f03fc08f7","tokenDurationInMins":20}},"reqCreate":{"id":143,"projectId":10028,"form":{"name":"Reportar un error","descriptionHtml":"","callToAction":"Reportar un error","intro":"<p>Cuéntanos que problemas estás teniendo.</p>","instructions":"","icon":10521,"iconUrl":"https://mundoit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"Resuma brevemente el error.","descriptionHtml":"<p>Resuma brevemente el error.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Proporciona toda la información posible sobre el error","description":"Aporta detalles de los problemas que estás teniendo.","descriptionHtml":"<p>Aporta detalles de los problemas que estás teniendo.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10136","fieldConfigId":"10293","label":"Recursividad","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10329","label":"NO","selected":false,"children":[]},{"value":"10330","label":"SI","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunta todos los archivos","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10048","fieldConfigId":"10149","label":"Severity","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10028","label":"Sev-0","selected":false,"children":[]},{"value":"10029","label":"Sev-1","selected":false,"children":[]},{"value":"10030","label":"Sev-2","selected":false,"children":[]},{"value":"10031","label":"Sev-3","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Alto","selected":false,"children":[]},{"value":"3","label":"Medio","selected":true,"children":[]},{"value":"5","label":"Bajo","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/143","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/143","calendarParams":{"firstDay":1,"date":"2024-12-26T18:37:32-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cae827b0-67e3-38fa-bf1b-0ec51a4f2e8a","appLinkName":"System Confluence","appLinkUrl":"https://mundoit.atlassian.net/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://mundoit.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":6,"kbLinkDomainURLs":["https://mundoit.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MGIwNTUyYS04NDc2LTRmZDMtYmNiNy01NDZmMDNmYzA4ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNTAyNTIsIm5iZiI6MTczNTI0OTA1Mn0.XfmbSPYn6X07DbFBgI3wsGLslfMHkEnfmvplpJzsce0","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"70b0552a-8476-4fd3-bcb7-546f03fc08f7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}